This paper analyses the nature of, and relationship between, a quality service initiative and the concept of strategic human resource development. Hilton International is the case study used for this analysis. The principal finding is that the quality initiative is acting as a catalyst for a strategic approach to human resource development to…

The process of making better people managers was examined. Data were collected through interviews with managers and staff at five case study organizations in the United Kingdom and through interviews with a sample of business schools and management developers. The study established that managers must be able to do the following things: (1) empower…

This report examines how adopting the shared services model of human resources (HR) services delivery can help businesses achieve better alignment between their HR service and specific business needs. Chapter 1 provides background information on the research project underlying this report, which included the following data collection activities:…

The purpose of this book is to aid vocational rehabilitation professionals in maximizing human resource capacities. It is intended to help build a delivery system based on needed skills and attitudes among its work force, through integration of various human resource components. The book proposes that in order for rehabilitation agencies to…

The feasibility of integrated health human resources planning (IHHRP) was examined. The analysis focused on the following topics: ways of integrating labor market indicators into service planning; whether planning is sufficiently responsive and flexible to retain relevance and validity in rapidly changing health systems; different models and…

This document contains presentations from four poster sessions at a conference on human resource development (HRD). "Human Resource and Organization Development Program Brochures: What Prospective Students Want" (Rose Opengart, Mary Wilson Callahan) reports on a study of promotional materials of graduate programs in the field of human…

This document argues that the new reality of work, which reintegrates learning and learning potential in a qualitative change of the work process itself, has made it necessary to theorize the subjective side of work and study and understand learning within a comprehensive context of the subjective experience. The following are among the specific…

This document presents a case study for an innovative session exploring the nature of learning and the relationship between action learning within academic programs in adult education/human resource development (HRD) and the higher education institutions that house them. The first two sections discuss the dilemmas confronting higher education and…

This book, which is intended for individuals involved in developing, delivering, and supporting human resource development (HRD) programs, discusses worldwide HRD trends that were identified in a study of the HRD practices in 35 countries. Chapter 1 discusses the importance of the HRD trends identified and explains how they were identified.…