Michael Emslie argues that the time is right for youth work in Australia to be professionalised in line with other human service practices such as nursing, education and psychology. He identifies a groundswell of activities that support the professionalisation of youth work and a concurrent growth in high-level interest in strengthening social and…

The goal of this paper is to report on the SERVQUAL gap which causes unsuccessful service delivery at a University of Technology in South Africa. Using a quantitative research design, the study adopts a SERVQUAL model adapted to a tertiary environment containing five dimensions of service quality (tangibles, responsiveness, empathy, assurance, and…

This case study describes a comprehensive program evaluation of a human service bachelor's degree program at a midsize, traditional university. The program evaluation model is describes, as well as the multiple methods used for gathering data. Critiques and recommendations are provided as advice to those interested in conducting their own program…

Describes one university's undergraduate human services program, designed to integrate theory and practice as foundation for training human service workers. Focuses on course in cultural diversity taught from multicultural perspective. Also describes program's attempt to weave multicultural perspective throughout the curriculum. (Author/NB)

Included in this presentation is a description of a student handbook containing rules and regulations of the campus, and information about transportation, housing, health services, extra curricular activities, and other data. A telephone network is described which operates around the clock to give students access to a wide variety of topics…

This report describes a 4-year project designed to develop a teacher education program at Pennsylvania State University to prepare teachers for human services occupations. In the 1987-88 project year, five initial steps were taken: (1) development of a rationale for the program; (2) a literature review; (3) collection of resource materials; (4)…

The president of the American College Health Association discusses accountability; managerial, fiscal, and human, on the part of college health service departments. (JD)

Opportunities for Rochester Institute of Technology (RIT) to offer new academic offerings for human services managers were assessed. A questionnaire was completed by 174 top-level human services executives located in six upstate New York cities. Additional data were obtained from 12 group interviews that were held with 66 management and line…

First Nations communities have particular needs to maintain cultural values as a central aspect of community. Elders, as the bearers of traditions and experience, are both the appropriate source and the appropriate vehicle for the maintenance and transmission of those values. On Vancouver Island, Malaspina University College delivers Child and…

A national survey of 216 human services education programs in community colleges investigated trends in program number, curriculum design, standard-setting, student composition and career paths, faculty affiliation, and graduates in further education and at work. Results indicate a period of renewed program growth and a need for involvement of the…

Human service program directors were surveyed to identify difficulties of bachelor's level mental health/human service programs that coexist with an accredited bachelor's level social work program. Of 12 universities where the programs coexist, a sample of 7 was investigated, using current college bulletins of the respective programs. Data were…

Project Outreach is an undergraduate psychology course which offers students a variety of community projects in which they might become involved. The project gives students opportunities to learn through direct experience and provides seminars in which they may reflect upon these experiences. Some 36 institutions and community service agencies…

Information is presented on offerings and student costs at colleges of applied arts and technology in Ontario, Canada. These colleges are comprehensive institutions offering primarily diploma programs (2-3 years), and certificate programs (less than 1 year). Credit courses leading toward a diploma may be offered through continuing education on a…