Student engagement in higher education has been a topic of discussion for decades, as student engagement directly indexes student retention, achievement, and career development. While previous research emphasizes the importance of effective teaching practices to increase student engagement in higher education, faculty and staff report…

This article argues that in the teaching of writing online, incidents of linguistic discrimination can be (in)directly caused by faculty unfamiliarity with online teaching best practices, lack of critical linguistic awareness, and the prevalent legacy of racist and monolingual ideologies. To address this issue, it is necessary to cultivate empathy…

With the continued growth in online education, higher education institutions have moved community engagement further into virtual spaces through e-service learning courses (Faulconer, 2021). These courses have a history of being client-based, rather than critical or transformational (Strait & Nordyke, 2015). I argue that this conception of…

This dissertation investigates student experiences on a four-year public U.S. college campus, focusing on the impact of humanized support services in non-academic administrative offices. Chapter 1 introduces the study's purpose, while Chapter 2 reviews literature on customer service practices through the lenses of Experience Management, Service…

Leading with care and compassion, critically reflecting on our teaching practices, and collaboration has always been central to our pedagogical practices. Participating in the #ONHumanLearn project, an initiative designed to humanize learning in higher education, we began to notice a growing divide between our engaged and disengaged students. As…

Academic research and knowledge production are frequently pervaded by elitism (Torres-Olave et al., 2019), epistemic exclusion (Dotson, 2014; Settles et al., 2020), and racialization (Ray, 2019; Thelin, 2019; Wilder, 2013). These discriminatory, exclusionary, and biased systems delegitimize the work of minoritized scholars, stifle innovation, and…

This paper critically examines the impact of neoliberalism on Quality Assurance (QA) in Higher Education (HE), employing an integrated approach that combines Foucauldian deconstruction and Freirean reconstruction. It explores the pervasive issues of accountability, standardization, and control that have increasingly dominated the field,…

This study examined the use of popular culture-themed (PCT) courses in higher education. The goal was to define PCT courses operationally as well as qualitatively to explore benefits and challenges associated with teaching these courses. Instructors from a wide range of disciplines who have taught or are currently teaching a PCT course were asked…

Learning outcomes are predominantly framed in narrow and measurable terms, with students as decontextualised learners. As an alternative, the paper outlines a capabilitarian approach, building a four-dimensional matrix for reconceptualising learning outcomes. It is made up of a varied, multi-dimensional set of opportunities, processes and outcomes…

Transaction, competition and opposition have become imperative in higher education. In this article, I will explore where to go from here building on critical pedagogy and ideas from students-as-partners and undergraduate research. Using the course 'Environments for learning in higher education' as an empirical starting point and approaching…

This study marks a resting point within ongoing explorations of creativity, transdisciplinarity, materiality, and spatiality in Higher Education (HE) pedagogy. It interrogates how different materialities and spatialities shape learning to re-create practices to better respond to societal challenges. This is situated within an imperative to move…

I engage Black feminist thought in this genre-blending text to further theorize "Black feminist memory work," a visual research tool for embodied reflexivity. Using my lived experience surviving bereavement, I demonstrate how Black feminist thought--as anchored to the concepts of creation, improvisation, and memory--shaped the…

Attacks on diversity, equity, and inclusion threaten to undo much of the work of creating and maintaining diverse learning and working environments for students, faculty, and staff. In honor of ACPA's 100th anniversary, we reflect on the current threats to the campus racial climate, highlight research that informs our scholarship and practice, and…

Background/purpose: This article aims to analyze the scientific literature on Global Citizenship Education (GCE) to examine whether it has educated critical citizens capable of transforming the world. Materials/methods: This article conducts a systematic review of the existing literature on CGE in the primary social science databases in…

Within enrollment management, the word "pipeline" is a metaphor used to describe the structures and procedures of a student's educational journey between two institutions (Pitcher & Shahjahan, 2017). The process of moving through the enrollment pipeline is often facilitated by articulation agreements--documents outlining course…