Whether a school library program is the picture of good health in a state that mandates a professionally staffed library media center in every building or is suffering in a low-wealth district that is facing drastic cuts, the recently launched toolkits by the American Association of School Librarians (AASL) are stocked with useful strategies and…

Declining reference statistics, diminishing human resources, and the desire to be more proactive and embedded in academic departments, prompted the University of South Florida Library to create a taskforce for re-envisioning reference services. The taskforce was charged with examining the staffing patterns at the desk and developing…

As a strategy to promote the Arapahoe Community College Library's collections and services, the Library undertook to brand itself as a math resource center. In promoting one area of expertise, math was selected to help address the problem of a large portion of high school graduates' inability to work at college-level math. A "Math…

Interlibrary lending is often overlooked when resource-sharing operations are evaluated. The relevant literature shows a lack of current lending studies. It can be difficult to convince administrators that lending should be considered to be as important as borrowing in spite of the fact that one cannot operate without the other. 26,800 cancelled…

The Bibliotherapy Education Project began as a teaching collaboration between faculty at Oregon State University's Libraries and School of Education. The project's evolution from 1999 to 2004 was previously described in this journal (McMillen 2005). The core of the project is a book evaluation tool, which builds counselor skill and knowledge in…

Over 5 million students aged 6 to 21 received services under the "Individuals with Disabilities Education Act (IDEA)" during the 2000-2001 school year. In partial response to this growing population of diverse learners, the relatively recent and highly controversial "No Child Left Behind (NCLB)" legislation has served as a…

Information services managers have a responsibility to provide the best information delivery possible. The basic principles of total quality management can be used by information professionals to help justify library funding through the creation of an environment where customer-patron satisfaction is paramount. This book reveals how to apply the…