Lean Engineering can be used in the higher education sector to improve administrative processes. This study focused on the unit that delivers part-time programmes. Staff from this unit and from the faculty registries were interviewed to identify which processes were being used. A workshop used five Lean tools to establish which were most useful.…

Purpose: This paper discusses the importance of the Six Sigma selection process, describes a Six Sigma project in a higher educational institution and presents a weighted scorecard approach for project selection. Design/Methodology/Approach: A case study of the Six Sigma approach being used to improve student support at a university computer help…

Plagiarism continues to be a concern for all educational institutions. To build a solid foundation for high academic standards and best practices at a graduate university, aspects of plagiarism were reviewed to develop better management processes for reducing plagiarism. Specifically, the prevalence of plagiarism and software programmes for…

The Carnegie Foundation for the Advancement of Teaching is a nonprofit, operating foundation with a long tradition of developing and studying ways to improve teaching practice. For the past three years, the Carnegie Foundation has initiated three different Networked Improvement Communities (NICs). The first, Quantway, is addressing the high…

Two-thirds of high school students get less than eight to 10 hours of sleep per night according to the Centers for Disease Control and Prevention (CDC). Sleep deprivation in teens has been linked to poor academic performance, reduced immunity, obesity, ADD-like symptoms, and even drug and alcohol use. For years, experts have said that early school…

This article presents a case study of the design, implementation, and results of a program developed to increase Latina/o student success at a Hispanic-Serving Institution. A team of university faculty, staff, and administrator researchers drew from four sources of evidence to design and examine the effects of the program, including: (a)…

This commentary is part of an ongoing dialogue that began in the October 2011 special issue of "Performance Improvement"--Exploring a Universal Performance Model for HPT: Notes From the Field. The performance improvement/HPT (human performance technology) model represents a unifying process that helps accomplish successful change, create…

The authors report a case study conducted with over 8,000 Samsung salespeople in the Chinese market. Using research-oriented, evidence-based, and systematic approaches, training professionals contributed to Samsung's business outcomes at multiple levels. The case highlights the valuable impacts of training on salespeople's behaviors and new…

There have been limited qualitative case studies exploring effective strategies designed to improve graduation rates in rural school districts. Specifically, few studies have presented information based solely upon the voices of practitioners themselves in solving the graduation crisis in America's public schools. This study will add to the…

The purpose of this case study was to explore faculty members' perceptions of the QEP in a public doctoral university with highest research activity. Particularly, the study explored how faculty members perceive the role of the QEP in student learning and institutional effectiveness, the relevance of the QEP activities in student learning and…

Responding to individual differences in classrooms in which there is increasing diversity is one of the challenges of inclusive education in Australia. The linking of Universal Design for Learning (UDL) and assistive technologies (ATs) is one way in which this challenge can be addressed. This article describes an initiative, known as…

A well-designed professional development program can help first- and second-year faculty thrive in their new academic environment. Faculty developers must consider the length and frequency of such programs and their focus; requirements for participation; the role of mentors; ways to establish collegiality; and opportunities for developing the…

The process of building a culture of evidence involves using data to understand where students are experiencing problems, designing strategies for remedying those problems, implementing them, and then evaluating the effectiveness of those implemented strategies. This case study is about two programs that were implemented within the last two years…

What does performance improvement look like in practice in today's organizations? As part of its commitment to the learning profession, the American Society for Training and Development annually judges the practices of organizations through a blind peer review process to determine what merits the best practice designation. This article contains…

Benchmarking, when done properly, offers a lot of promise for higher education units that want to improve how they do business. It is clear that much is known, but still more needs to be learned before it reaches its full potential as a useful tool. Readers of this issue of "New Directions for Institutional Research" have been treated to useful…