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Direct linkAddison, Roger M.; Haig, Carol – Performance Improvement, 2012
Using their "license to snoop," performance architects uncover the nuances of how work gets done in an organization. This is the first of a four-part series in which each article will present a different organizational level. Typical performance issues and opportunities for each level will be discussed, and helpful models and tools will be shared.…
Descriptors: Performance Technology, Performance Based Assessment, Improvement Programs, Institutional Evaluation
