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Stephens, Alicia R. – Performance Improvement, 2012
A domestic credit union engages in a systematic performance improvement plan to better leverage a technical application within its organization. By engaging stakeholders early in the process, standardizing the organization's nomenclature, and building strategic partnerships, the credit union was able to achieve both quantitative and qualitative…
Descriptors: Credit (Finance), Institutions, Group Membership, Money Management
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Romaniuk, Mary-Jo; Haycock, Ken – Australian Library Journal, 2011
It has become accepted wisdom that there is a shortage of leaders in the library profession. A number of leader and leadership development programs have emerged in Australia, Canada and the United States that attract interested participants, yet what is the core purpose of these programs? Do they work? Review of leadership programs reveals that…
Descriptors: Information Science Education, Program Evaluation, Leadership Training, Program Effectiveness
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Craver, Gerald A.; Burkett, Amy K. – Qualitative Report, 2012
Certified nursing assistants (CNAs) perform an important role in the long-term care system because they provide the majority of paid care to nursing facility residents. Unfortunately, annual CNA turnover often exceeds 100 percent nationally. Many factors account for this, including stressful working conditions, low pay, and limited benefits. The…
Descriptors: Pilot Projects, Medical Services, Improvement Programs, Focus Groups