This module for a 1-semester Total Quality Management (TQM) course for high school or community college students contains a brief overview of the definition of processes, a section on process flow diagrams, and a section on process management as well as a description of process variation. Examples are used throughout the module to make processes…

This module for a 1-semester Total Quality Management (TQM) course for high school or community college students contains a brief overview of problem solving and offers a practical approach along with some of the tools that can be used. The following components are included: (1) narrative of the problem-solving process; (2) the problem-solving…

A collaborative approach to solving school problems in Maryland emphasizes planned change through organization development processes. Organization development, a process of planned improvement in overall functioning, strives for sustained capacity in problem-solving by communication, goal-setting, conflict resolution, and commitment. The…

Presented in this resource notebook are some of the basic ingredients of how to improve communications from school to home, including current research and the best thinking on staff development and inservice training, examples of techniques to foster better home-school relations through better communication, and ways to train school personnel in…

This paper focuses on ways in which one state policy for improving education--standard-setting through testing mechanisms--affects the classroom teacher-learner relationship. That uniform policy-making is problematic is clear from observations of 43 Mid-Atlantic school district teachers. Responding to three types of standards, 45 percent found…

Innovative programs in higher education that have been supported by American business during 1978-80 are described. Programs that have been selected for overall excellence, as part of the awards program sponsored by the Council for Financial Aid to Education, are examined, as are programs judged to have merit. The following award-winning programs…

2004 was a special year in America's longstanding efforts to provide equal educational opportunity for all people. It marked the 50th Anniversary of the U.S. Supreme Court's decision in "Brown v. Board of Education", which declared racially segregated schools to be unconstitutional. 2004 also marked the 40th Anniversary of the…

During a typical week, as many as 14 million children and youth across the United States lack adult supervision during non-school hours. According to the Federal Bureau of Investigation (FBI), the lack of structured and supervised afterschool programs in American communities contributes to a higher incidence of drug and alcohol use and delinquent…

For a number of years there has been a growing recognition of the importance of the school board's role in improving educational programs and services. Evidences of this recognition may be found in the increased citizen interest in school boards, the amount of school administration literature devoted to them, the rapidly growing body of school…

Using data from Achieving the Dream: Community College Count, this issue of "Data Notes" looks at the percentage of students referred to developmental education and, of those referred, the percentage that attempted and completed at least one developmental education course in their first and second terms. The data show that more than 80…

Demographic, social, and economic factors are shaping the future environment and clientele of California's adult education system. Continued population growth means adult education will have to serve larger populations. Direct implications of increasing ethnic and racial pluralism are demands for more flexible delivery systems that accommodate…

This module for a 1-semester Total Quality Management (TQM) course for high school or community college students covers the topics of empowerment and teamwork. It includes the following components: (1) a narrative summary of the topics; (2) a discussion of employee empowerment; (3) a discussion of teamwork and self-directed teams; (4) a discussion…

This module for a 1-semester Total Quality Management (TQM) course for high school or community college students discusses the concepts of customer satisfaction, customer surveys, and quality functional deployment. The concept of customer satisfaction begins with identifying the customer. Surveys are suggested as one way that students can learn…

The Illinois Community College Board (ICCB) has utilized its workforce preparation grant resources to provide an array of services to local businesses and new entrepreneurs. Community colleges in Illinois provided services that resulted in the startup, expansion, development, and retention of several thousand jobs and companies. These services…

This module for a 1-semester Total Quality Management (TQM) course for high school or community college students gives a brief introduction to some statistical tools. It includes a section on process variation that is intended to familiarize students with the causes of variation such as common and special causes. Statistical definitions are given…