Discusses the role of feedback in performance technology and suggests ways to improve both the accuracy and the effectiveness of the feedback. Desirable characteristics of feedback are described, including promptness, directness, reliability, and usability; and the need for assessment and assimilation following feedback is explained. (LRW)

Discusses the need to develop ways of measuring the cost effectiveness of investment in employee training. Examples of employees with various training needs and their possible impact on the organization are presented, the replacement of humans with machine intelligence is discussed, and the application of performance technology is suggested. (LRW)

This book describes and advocates "smart training," an approach to on-the-job training that helps employees gain competence and empowers them to act to satisfy customers. The book is organized in 16 chapters grouped into 4 parts. Part 1 outlines the basics of smart training, including its performance base, the need for initial analysis,…