Describes a course developed for the six supervisors of a Scarborough factory who have Italian as their first language. Course objectives include competent communication with native English speakers at the management level, ease of self-expression in meetings, and clarity of communication of hourly workers of other language groups. (EJS)

The article describes a British project to demonstrate the value of appropriate training for improving industrial and race relations: (1) an English language course for immigrants in factories; (2) an industrial relations course for immigrant leaders; and (3) a course for indigenous supervisory personnel on immigrant culture and customs. (MF)

The demand for skilled technical editors is growing as society places increasing emphasis on receiving accurate, concise, and complete technical data. Since many organizations do not have inhouse programs for training technical editors, a need exists to provide inexperienced people with basic editing skills. One organization has developed two…

Describes the programs and courses of the sales training department at British Airways from induction to management level. The staff uses one of the largest commercial computer facilities in the world to provide seat reservations, fare quotations and tickets, hotel reservations, and tours. (MF)

Describes an in-house writing workshop for plant supervisors that built on participants' strengths in organization, ability to establish an effective tone, and familiarity with company products and procedures. (MM)

This national guide presents credit recommendations and course descriptions for education officials to consider when granting credit to students for learning acquired in noncollegiate organizations. The courses listed in the guide represent only a small sample of the educational programs conducted by the participating organizations. A section on…