Although family-centeredness is a tenet of early intervention, families often report struggling to meaningfully participate in decision-making. To increase family involvement, in the United States Parent Training and Information Centers (PTIs) and service coordinators are charged with educating and empowering families to advocate for their…

Project-based teaching is nothing new; it originates from the work of authors like Dewey and Kilpatrick. Recent decades have seen renewed interest in this approach. In many countries, it is currently considered to be an innovative approach to science and technology (S&T) teaching. In this article, we present a systematic review of what recent…

In the last few decades, there has been steady increasing awareness of the need to empower women in order to improve their socioeconomic status to be able to cope and also contribute effectively in this period of economic crisis. ATI (access to information) provision is a vital factor in empowerment, thus, many organizations, such as library,…

A qualitative and quantitative content analysis was conducted of all text-based synchronous online chats at an oral communication peer tutoring center throughout a semester. As a comparative benchmark, chats at the same university's main library were analyzed over the same time period. The library's chats were much more heavily weighted toward…

The authors report the results of a cross-class project involving sophomore-level students in an Operations Analysis (OA) class with junior-level students in an Operations Management (OM) class. The students formed virtual teams and developed a simulation model of a call center. The OM students provided the management expertise, while the OA…

Purpose: To obtain first-hand data on the main challenges in preserving digital resources in libraries, archives and information centres in China. Design/methodology/approach: The data in this paper have been acquired by e-mail questionnaire. The conclusions are based on feedback from 57 respondents, distributed in 14 provinces in China, who work…

Purpose: The purpose of this paper is to examine the quality of jobs in call centres by focusing on the opportunities for promotion in this sector. More specifically, the research questions focus on discovering whether promotion is common practise in the call centre sector and on identifying the factors that affect this.…

Purpose: This study aims to explore the simultaneous impact of employees participation in non-technical training, technical training, and coaching on subsequent job performance, job involvement, and job satisfaction. Design/methodology/approach: The present study was based on a sample of German call center employees and on a longitudinal,…

This article is a case study of the Virtual Business Information Center (VBIC), a collaborative effort since 1998 of the College of Information Studies, Robert H. Smith School of Business, and the University of Maryland Libraries. The case study traces its development, implementation, and evaluation and addresses collaboration among academic…

Presents highlights and the concluding section from the 1987 report of a President's task force which studied three possible approaches to proving the value of the information professional to business: (1) measuring time saved; (2) determining actual monetary savings/gains; and (3) providing qualitative, anecdotal evidence of value. Ordering…

Purpose: The purpose of this paper is to describe the use of ICT to disseminate preventive health care information to combat the AIDS epidemic in India. The role of information professionals in various libraries and information centres and the challenges they are facing to increase HIV/AIDS awareness are discussed. Finally, recommendations are…

Educational Information Centers are defined as those encompassing a broad range of search, retrieval, and dissemination activities aimed at providing both increased and more effective communication of results of research and development in the educational field to local educational decision makers and practitioners. Evaluation issues are…

Volume II of a survey of 29 selected information centers that use computers to search the Educational Resources Information Center (ERIC) data base in batch mode consists solely of printed materials obtained from twelve information centers. These materials include such items as system descriptions, input forms, search evaluation forms, promotional…

The information retrieval demonstration and research project was designed to demonstrate the computer terminal system of information retrieval from a central computer. Specifically, the system concentrated on computer searching of the ERIC system. The demonstrations took place by locating nine terminals in volunteer districts and conducting…

Summarizes the first phase of a federally funded study of 157 clearinghouses that store data on human services. Factors addressed include the tasks of a clearinghouse, its potential for overlap, its relationship to its parent organization, the types of product and services it provides, and how it uses its database. (FM)