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Stern, B. T. – 1970
A cost benefit technique consisting of the following five phases is proposed: (a) specific objectives of the service, (b) measurement of work flow, (c) work costing, (d) charge to users of the information service, and (e) equating demand and cost. In this approach, objectives are best stated by someone not routinely concerned with the individual…
Descriptors: Cost Effectiveness, Costs, Information Dissemination, Information Processing