This report explores the changing world of library services by exploring the activities at libraries that are already in transition and the kinds of services citizens would like to see if they could redesign libraries themselves. It is part of a larger research effort by the Pew Research Center's Internet & American Life Project that is exploring…

Considers the success and satisfaction of end users' searches on CD-ROM systems. Topics discussed include introductory training lessons; the selection of appropriate databases; search strategies; and implications for the role of library staff and for staffing patterns. Examples of end-user search techniques and common errors are included. (11…

Efforts of the U.S. Department of Education to verify data submitted by applicants to the Pell Grant program were analyzed by the General Accounting Office. The effects of carrying out the Department's policy or methodology, called "validation," on financial aid applicants and colleges were assessed. Costs of 1982-1983 validation on…

The issues, options, and procedures for annually measuring overall payment error in the Pell Grant program are specified in detail. Guidelines for establishing a definition of Pell Grant payment error are provided, and the design issues related to error measurement are examined. A comparison is made of options for selecting a study sample and for…

Because public opinion polls have become important sources of information for legislators and politicians, public opinion pollsters should carefully consider the relationships between gender wording of polling questions, measurement errors, and validity and generalizability of survey findings. Findings from numerous research projects indicate that…