Discussion of the concept of a virtual library focuses on the needs of the user. Topics addressed include searching remote library catalogs and databases; the availability of information through the Internet and other networks; and the expertise needed by library staff to instruct and assist users. (11 references) (LRW)

Intended for use by the delegates to the second White House Conference on Library and Information Services (WHCLIS2), this issue briefing book contains national issues which have been identified at the governors' pre-White House conferences in the various states and territories. The issues have been assigned to 10 topical areas--Access,…

Discusses the use of the Internet for ready reference and considers limitations, reference policy, and cost issues. Highlights include general reference sources; database searching on the Internet; Gopher; bibliographic control and access to Internet resources; personnel issues; and levels of service. (Contains 30 references.) (LRW)

Reports on a postconference workshop on virtual libraries that was presented at the third annual Computers in Libraries Canada Conference. Highlights include networks; technological change; administrative issues, including organizational structure, staff training, strategic planning, and financial resources; a case study of the University of…

Six articles cover topics related to the impact of the Internet on reference services, including Internet's effect on communication between reference librarians; integrating the use of electronic resources with traditional reference duties; reference services and the virtual library; offering remote services; Internet instruction; and Internet…

Suggests guidelines to help libraries formalize their electronic reference services. Covers the following issues: administration/management (library division/department, library administration, campus administration, academic departments); services; primary clientele; personnel; infrastructure/facilities; finances; and evaluation. (AEF)

Electronic tools, both local applications and networked resources, allow acquisitions librarians and staff to conduct business with unprecedented efficiency. This article describes digital resources that improve workflow and save time and money in an age of shrinking budgets, highlighting e-mail, World Wide Web resources, home page development…

Explores the feasibility of a centralized, networked reference service in a library setting by comparing traditional reference services at the County of Los Angeles Public Library with a commercial inbound call center. Discusses costs and efficiency when librarians answer questions able to be handled by paraprofessionals. (Author/LRW)

Using networked information resources to communicate research results has great potential for academic libraries; this development will require collaboration among libraries, scholars, computing centers, and university presses. Library managers can help overcome collaboration barriers by developing appropriate organizational structures, selecting…

After a brief historical review, various aspects of the conversion from card or book catalog to computer output microform (COM) catalog are analyzed, including initial commitments, database management, bibliographic control, costs, and relations with vendors. Outlines of primary decision-making stages are provided. (Author/JL)

Discusses interlibrary loan issues including costs and fees, staff and training, net-borrowing and net-lending, copyright, and document delivery. Describes the following strategies: monitoring activities, resource sharing/consortia, networking protocols, communicating and sharing ideas, and policies and procedures. (Author/AEF)

Highlights data from unobtrusive exploratory study related to referral process of reference questions posed at academic depository libraries. Related literature is reviewed, followed by discussions of assumptions related to referral process, implications of study findings, recommendations to improve quality of referral services, and research…

Describes changes in services of the United Technologies Corporation Information Network from a traditional library system to a virtual system of World Wide Web sites, a document-delivery unit, telephone and e-mail reference, and desktop technical support to provide remote access. Staff time, security, and licensing issues are addressed.…

Describes techniques developed for providing continuing education to individuals solving medical reference requests over a telephone teleconference network linking library personnel in nonurban public libraries, systems libraries, and small hospital libraries. Background, project aims, and teleconferencing techniques, including their advantages,…

Description of scientific research and scientific and technical information in Ghana highlights the role of the Ghana National Scientific and Technical Information Network (GHASTINET). Obstacles to the provision of adequate resources are discussed, including lack of funding and lack of trained library staff; and recommendations for improvements…