Outlines steps in establishment of ALANET (electronic mail and information service of American Library Association): setting program goals; analyzing internal and external environments; choosing vendor; covering operational and service aspects; keeping up, keeping ahead. Support features (bulletin boards, electronic newsletters) and flexibility in…

This working paper provides an initial discussion point for the construction of a national location service as a component of a national library and information service network. The study described had a dual purpose: (1) expansion of the Register of Additional Locations (RAL) data base by cooperative means, which involved identifying…

The Message Delivery System described, a facility that will link automatic bibliographic services and permit the transmission of messages among the various services, is one of the basic requirements for the development of a comprehensive computerized bibliographic system of nationwide scope. The system will enable users of one system to have…

Describes the live virtual reference service, Q and A NJ (Question and Answer New Jersey), strategies used to meet the challenges of day-to-day management, scaled growth and quality control. Describes how it began; how long it took; how to manage a large project (constant communication; training and practice; transcript analysis and privacy;…

In December 1994, DePauw University (Greencastle, Indiana) began developing plans for creating its World Wide Web-based campus wide information system (CWIS), DePauwINFO. Thirteen team members were recruited whose interests were intentionally diverse to ensure a broad representation of the entire campus community. A project timeline was proposed…

An overview is provided of the methods used by the Forest Park campus of St. Louis Community College (SLCC) to plan and develop a local area network (LAN) for administrative microcomputers. The first three sections provide brief descriptions of the SLCC District, SLCC, and the Forest Park campus. Section IV looks at the organization of…

Memorial Hall Library in Andover, Massachusetts wanted to offer live reference service online but with limited resources, they couldn't do it alone. The 24/7 Reference cooperative program administered by the California State Library required Memorial Hall's librarians to monitor only 10 hours a week in return for live reference coverage. Memorial…

This paper describes the Loyola Center for Educational Improvement's (LCEI) effort to develop a clearinghouse on mastery learning (CML) which would serve as a depository for conceptual and research documents on mastery learning, competency-based education, instructional design, and other related topics. The nature of the clearinghouse is defined…

When AVCO Financial Services, a national multibranch financial company, decided to convert from manual to computerized operations, a training program for employees was developed to implement the changeover. The program design, trainer training seminars, and a forty-five-day preconversion training period are described. (MF)

This report presents consultants' recommendations for the statewide collection and entry in the OCLC database of bibliographic data on New York state newspapers as part of a national United States newspaper cataloging project. The consulting team was asked to focus principally on two activities: first, the newspaper collection of the New York…

This report describes the Oregon Department of Education's 5-year Capacity Building Program (CBP), which had as its primary goal the development of a management plan and an information network to provide access to educational resources in response to state and local needs. A discussion of program goals is followed by a review of CBP management…

This network planning paper discusses creation and maintenance of authority files as one of the essential components of bibliographic control, which is a prerequisite to the access of information. Authority files impose consistency on the organization of information and thereby greatly facilitate information retrieval. In the creation of a union…

The Service-Learning Center (SLC) at Virginia Tech has developed a home page that has been cited in national publications and serves as a virtual center for linking more than 1,000 students across the university with the information and resources they need to fulfill course-based service-learning components. The home page was developed with the…

This paper presents the Virtual Reference Desk project, its current activities, and a proposed information system architecture to build a human intermediated network of expertise and experience for the K-12 community. The Virtual Reference Desk is a project headed by the ERIC Clearinghouse on Information & Technology and funded by the U.S.…

The Ohio Valley Community Health Information Network (OVCHIN) works to determine the efficacy of delivering health information to residents of rural southern Ohio and the urban and suburban Cincinnati area. OVCHIN is a community-based, consumer-defined demonstration grant program funded by the National Telecommunications and Information…