This study tested the effects of two instructional aids in a complex, dynamic environment, specifically, a business simulation. Participants studied (1) a "causal map," which depicted key variables in an interconnected network, (2) a textual outline of the same relationships, or (3) no-aid. With the relevant aid still available, the participants…

Churn management is a concern for businesses, particularly in the digital economy. A customer relationship framework is proposed to help deal with churn issues. The model integrates the electronic channel and involves four tools for enhancing data collection, data treatment, data analysis and data integration in the decision-making process.…

This report presents the results of a survey conducted to analyze the factors constituting information records management in business offices located in Kentucky, Ohio, and West Virginia. Seventy-one percent of 142 randomly selected companies of various sizes responded to mailed questionnaires, and two companies were selected for on-site visits.…

Eight papers cover: optical storage technology; cross-cultural videodisc design; optical disk technology use at the Library of Congress Research Service and National Library of Medicine; Internal Revenue Service image storage and retrieval system; solving business problems with CD-ROM; a laser disk operating system; and an optical disk for…

Social interest in information as a shared resource is diminishing, while proprietary interest in information as a profitable resource increases. Technological advancement in information processing and services, considerations of cost recovery by public agencies, and opportunities for commercial profit are blurring distinctions between the public…

A study investigating variables in Canadian Chief Executive Officers' use of information sources to scan external business environments is reported. Findings show that frequency of source use correlates to perceived uncertainty and that source quality is more important than source accessibility--a finding that contradicts past user studies. (28…

Through empirical investigations of the 1940-50 and 1950-60 decades, the author has developed a framework for analyzing metropolitan trade and determining the employment-related consequences of changes in trade activity. One major trend of this period, especially the second decade, has been the increasing self-sufficiency of all metropolitan…

Though frequently forecasted and referred to, the so-called information society is likely but not necessarily inevitable. Questions are raised about such a society, including its impact on work, commerce, health, education, entertainment, politics, intergroup relations, families, and the impact of anticipated changes on the quality of life.…

Describes technological aspects of image information, compares it with alphanumeric databases, and discusses applications in the areas of business, government, libraries, and medicine and more. The components of an image processing system are explained, systems analysis and design are discussed, and predictions for the 1990s are offered. (153…

This guide provides information to persons interested in establishing a work-at-home program, specifically those in clerical or support staff positions who use modern automated office equipment. The text is divided into two sections. The Home Worker section provides a summary of the At Home in the Office Project, personality characteristics…

The widespread use of the micro/personal computer and related technological advancements are having important impacts on information management in the modern electronic office. Some of the most common software applications include word processing, spread sheet analysis, data management, graphics, and communications. Ancillary hardware/software…

This book, which is designed to prepare individuals to become workplace consultants, examines the theory and practice of enhancing learning in training and adult education. The following are among the topics discussed: putting cognition theory into practice in instruction; cognitive science perspective on adult learning (adults as learners, three…