The purpose of this study is to explore the realization of users' information rights (IRs) in the smart service of university libraries. Based on the LibQUAL model, principal component analysis (PCA) is used to measure the quality of smart services in university libraries. The contribution weight of various services to the realization of IRs is…

For the past several years academic libraries have been adopting discovery systems to provide a search experience that reflects user expectations and improves access to electronic resources. University of Houston Libraries has kept pace with this evolving trend by pursuing various discovery options; these include an open-source tool, a federated…

Macquarie University Library's planning for a new library coincided with a major renewal of the university's curriculum and research activity. This provided a significant opportunity to re-think the presentation of the library collections in the new environment. This article describes how strategic alignment with university goals and the framework…

The year 2011 was the PALNI (Private Academic Library Network of Indiana) consortium's "rookie season" for the implementation of Primo, the 2010 Discovery Layer 500 race winner. In this article, the authors report on their transition to the cloud within Ex Libris Ltd.'s Primo TotalCare environment: their preparation, the steps involved…

Automated storage/retrieval systems (ASRSs) are playing an integral part in today's library operations and collections management. Eastern Michigan University installed an ASRS as part of the new Halle Library, which opened in May 1998, to provide "storage" for up to 800,000 items. Over the past 10 years our policies and procedures have…

Describes the use of the Guelph Document System (CODOC) as a vehicle for handling the University of Guelph's archival collection, noting difficulties that were encountered, as well as advantages. Two references are cited. (CHC)

Reviews selected research on content-enriched access (including information components such as tables of contents and indexes) in information retrieval systems. It is concluded that well-selected content components and full-text materials in electronic systems must be linked with improved search methodologies, better interfaces, and greater…

Describes operational use of on-line field access, a powerful improvement upon search key access to on-line records and a viable alternative to full key word access; and discusses some of the questions considered at Northwestern University Library during a redesign of the technical services modules of the Northwestern On-Line Intergrated System…

This report constitutes a recommendation to the Director of the Memphis State University (MSU) Library that end user searching be made a permanent part of the existing information retrieval service. The recommendation is based in part on the results of a 1984 study sponsored by the university that assessed the attitudes of students and faculty…

Reviews a wide range of retrieval problems that arose with the implementation of an online catalog in an academic library, especially the problem of retrieving uniform titles coded as authors. The need for changes in the underlying format of coding uniform titles as a universal solution is discussed. (Author/CLB)

Describes the operation of an automated system that manipulates statistics for the online search service at the Texas Christian University Library. Sample input and worksheets are displayed. (FM)

Summarizes the development of the Computer-Aided Reference Services (CARS) division of the University of Utah Libraries' reference department. Development, organizational structure, site selection, equipment, management, staffing and training considerations, promotion and marketing, budget and pricing, record keeping, statistics, and evaluation…

Describes the components and procedures involved in implementing St. John's University's (New York) document delivery system, which uses University Microfilm International's PowerPackages product in conjunction with the Multi-Project for Automated Library System used by Westchester Academic Libraries Director's Organization. Evaluates the impact…

This study examines the use of online bibliographic retrieval systems in a selected number of science and technology libraries chosen for their leadership reputation; it is limited to the use of online systems operated by a library staff member. Participating libraries included 12 academic, one government, and 10 research or institutional…

This report for an automated circulation control system to replace the currently used automated off-line batch system discusses the general requirements for the requested system, the equipment needed, the planned uses and design of the proposed system, its utilization, its expected benefits, its estimated costs, the alternatives considered, and…