One major impact on the library service system of the management arts, the split between the traditional public service and technical departments, should be reconsidered. Technology such as photocopying, TWX, and long distance photocopying also has an impact on the service system. Data base service must be considered a routine biomedical reference…

The author of this article is an automation librarian, but at times he also works at the reference desk, as well as teaching library instruction and literacy classes. Working at the reference desk, he learns how users handle their library's information technology. This article explores the conclusions that the author has reached regarding the…

Describes the thinking and research involved in implementing an electronic reference service to Raritan Valley Community College's Library Web Page. Discusses implementation of a jargon-free "Ask a Librarian" service with well-defined procedures and a plan for advertising the service. Ideas incorporated in the procedures and plans are…