Describes several problems encountered when using the Boolean model of information retrieval, and for each problem offers a nontraditional design principle that overcomes the difficulty. The problems discussed are the unfriendliness of Boolean formulas, null output and output overload, undifferentiated facets, interpreting weights, and term…

Describes a comparative study of the "help" facilities of 16 interactive information retrieval systems. Guidelines for the design of a "help" facility are presented and then used to evaluate the quality and friendliness of each system. Suggestions for the improvement of online "help" facilities are discussed. (31…

Reports on a project that proposes and tests a comprehensive and systematic model of user evaluation of Web search engines. This article describes the model, including a set of criteria and measures and a method for implementation. A literature review portrays settings for developing the model and places applications of the model in contemporary…

Briefly describes available expert system shells and identifies evaluation criteria relevant to the use of a shell by libraries. Areas discussed include ease of use by system developers and end users, detachability of finished systems, and costs. A glossary is provided. (10 references) (CLB)