Describes a comparative study of the "help" facilities of 16 interactive information retrieval systems. Guidelines for the design of a "help" facility are presented and then used to evaluate the quality and friendliness of each system. Suggestions for the improvement of online "help" facilities are discussed. (31…

Demonstrates that if the similarity function of a retrieval system leads to a (pseudo-) metric, the retrieval, similarity and Everett-Cater metric topology coincide and are different from the discrete topology; this is the case if documents are represented by lists, using the Jaccard similarity measure. The corresponding metric is the…

Considers the meaning of relevance and examines the role that relevance plays in information behavior. Literature on relevance is reviewed, cognitive and dynamic processing approaches to relevance are described, and 12 research questions are presented that address criteria users employ in evaluating information and suggest implications for system…