Web site usability concerns anyone with a Web site to maintain. Libraries, however, are often the biggest offenders in terms of usability. In our efforts to provide users with everything they need for research, we often overwhelm them with sites that are confusing in structure, difficult to navigate, and weighed down with jargon. Dowling College…

Describes a study that was conducted to describe and interpret the cognition of a graduate student during information retrieval using the World Wide Web. Results of observation, think aloud protocols, and an in-depth interview are discussed within a theory of information processing, and implications for future research are suggested. (Author/LRW)

Many of those now accessing archives through online finding aids are encountering primary materials (albeit virtually) for the first time. These users are often unfamiliar with finding aid structure, terminology, and principles. This article reports on a qualitative, exploratory study of a subset of these novice users. The study concentrated on…