While the higher education sector is continuously searching for innovative technologies, the use of chatbots requires extensive research and careful consideration of their pedagogical value. The lessons learned from lecturers who experiment with chatbots can constitute important evidence to support their use. This paper presents a chatbot…

Despite best efforts, the student experience remains poorly understood. One under-explored approach to understanding the student experience is the use of big data analytics. The reported study is a work in progress aimed at exploring the value of big data methods for understanding the student experience. A big data analysis of an open dataset of…