ERIC Number: ED665486
Record Type: Non-Journal
Publication Date: 2024
Pages: 8
Abstractor: As Provided
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Implementation and Evaluation of a Chatbox in a Business Course in Higher Education
Pedro Isaias; Tania Hoque; Paula Miranda
International Association for Development of the Information Society, Paper presented at the International Association for Development of the Information Society (IADIS) International Conference on Cognition and Exploratory Learning in the Digital Age (CELDA) (21st, Zagreb, Croatia, Oct 26-28, 2024)
While the higher education sector is continuously searching for innovative technologies, the use of chatbots requires extensive research and careful consideration of their pedagogical value. The lessons learned from lecturers who experiment with chatbots can constitute important evidence to support their use. This paper presents a chatbot specifically designed for a Higher Education course, named RESOURCEbot, its mechanics and workflows. This chatbot was used in a university course to assist the students with recommendations of relevant research papers. It is also presented the chatbot´s evaluation. The evaluation of the RESOURCEbot derived from a questionnaire that was distributed among the students to assess their opinions about the experience of using a chatbot, its performance and their intention to use chatbots in educational settings. The results highlighted some of RESOURCEbot's limitations, such as some difficulty in understanding the students' prompts, but overall they reflected the students' positive opinions concerning its ease of use, and the value and pertinence of its recommendations. [For the full proceedings, see ED665357.]
Descriptors: Instructional Material Evaluation, Artificial Intelligence, Technology Uses in Education, Natural Language Processing, Business Education, College Students, Information Retrieval, Research, Student Attitudes, Student Experience, Performance, Intention, Student Behavior, Usability
International Association for the Development of the Information Society. e-mail: secretariat@iadis.org; Web site: http://www.iadisportal.org
Publication Type: Speeches/Meeting Papers; Reports - Descriptive
Education Level: Higher Education; Postsecondary Education
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Language: English
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