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ERIC Number: EJ1469741
Record Type: Journal
Publication Date: 2025
Pages: 17
Abstractor: As Provided
ISBN: N/A
ISSN: ISSN-1176-3647
EISSN: EISSN-1436-4522
Available Date: 0000-00-00
Identifying Student Help-Seeking Behavior Patterns and Help-Seeking Tendencies from Student Problem-Solving and Help-Seeking Behavior Data: An Educational Data Mining Approach
Chih-Yueh Chou; Wei-Han Chen
Educational Technology & Society, v28 n2 p94-110 2025
Studies have shown that students have different help-seeking behavior patterns and tendencies and furthermore, that students with certain help-seeking behavior patterns and tendencies may have poor performance (i.e., at-risk students). This study applied an educational data mining approach, including clustering and classification, to analyze students' problem-solving and help-seeking data in a computer assisted learning system to identify student help-seeking behavior patterns and tendencies. First, nine observable problem-solving and help-seeking features for identifying help-seeking behavior patterns were established. Second, this study applied the k-means clustering method and identified three well-known help-seeking behavior patterns: executive, avoidant, and instrumental help-seeking. The results further identified two new help-seeking behavior patterns. One was static instrumental help-seeking and the other was static instrumental and executive help-seeking. Third, executive help-seeking and static instrumental and executive help-seeking patterns could be used as at-risk predicators of poor performance. Fourth, the study applied clustered and identified results to build a minimum distance classifier to identify help-seeking behavior patterns in new data. The study also investigated the accuracy of the classifier in early identifying help-seeking behavior patterns from early-stage data. The early identification accuracy was 61% for the first three minutes and 75% for the seven-minutes of early-stage data, respectively. Fifth, this study identified three help-seeking tendencies: independent problem-solvers, executive help-seekers, and static instrumental and executive help-seekers. In summary, the study showed the feasibility and effectiveness of applying an educational data mining approach, including clustering and classification, to build data-driven student models to identify student help-seeking behavior patterns and tendencies.
International Forum of Educational Technology & Society. Available from: National Yunlin University of Science and Technology. No. 123, Section 3, Daxue Road, Douliu City, Yunlin County, Taiwan 64002. e-mail: journal.ets@gmail.com; Web site: https://www.j-ets.net/
Publication Type: Journal Articles; Reports - Research
Education Level: Higher Education; Postsecondary Education
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Grant or Contract Numbers: N/A
Author Affiliations: N/A