Background/Context: Parents are important consumers of educational information, especially with stipulations in ESSA. Yet, research on parental information needs is limited. It is important to understand how the information is displayed for parents in accessible and understandable ways. This study uses a theoretical perspective of parental…

The success of an application programming interface (API) crucially depends on how well its documentation meets the information needs of software developers. Previous research suggests that these information needs have not been sufficiently understood. This article presents the results of a series of semistructured interviews and a follow-up…

Discovery tools are the next phase of library search systems. Illinois State University's Milner Library implemented EBSCO Discovery Service in August 2010. The authors conducted usability studies on the system in the fall of 2010. The aims of the study were twofold: first, to determine how Milner users set about using the system in order to…

Searching for relevant information on the web is an important aspect of distance learning. This activity is a challenge for visually impaired distance learners. While sighted people have the ability to filter information in a fast and non sequential way, blind persons rely on tools that process the information in a sequential way. Learning is…

Discusses information-seeking strategies in information retrieval systems, including Web search engines, and focuses on an in-depth investigation of shifts in the micro-level of user goals, namely interactive intention and information-seeking strategies. Discusses implications of the results for the design of adaptive information retrieval…

Examines visual information needs as expressed in users' Web image queries; the data set consisted of 1,025,908 sequential queries from 211,058 users of EXCITE, a major Internet search service. Provides data on: image queries, image search sessions, and image terms. Discusses implications for the development of models for visual information…

This discussion of the design of user-initiated help systems in computers focuses on the information that users actively seek to help them with their tasks, with emphasis on how to help users ask the questions that will bridge the gap between the initial internal (mental) form of the query and their information need as expressed by the system.…

This research begins to refine a cognitive model of interactive information seeking for use in the design of information retrieval (IR) systems. The research reported in this paper critically examines several interactive information seeking and retrieval models that have emerged over the last two decades. Building primarily on the stratified…

Users in this study of two Web browsers had significantly higher success with Internet Explorer than with Netscape Navigator, made a variety of errors in several tasks, and those reporting higher self-confidence had significantly higher success scores. Results confirm the expectation that affective and cognitive measures add valuable user-centered…

The purpose of this study was to organize menu items based on a user-process model and implement a new version of current software for enhancing usability of interfaces. A user-process model was developed, drawn from actual users' understanding of their goals and strategies to solve their information needs by using Dervin's Sense-Making Theory…

Presents results from a study of three federal government statistical Web sites. Objectives were to determine who uses these services, types of tasks brought to the sites, strategies used for finding statistical information, and to make recommendations for design improvements. (Author/AEF)

Digital libraries are moving from research and development into commercial use. If they are to realize their full potential, however, the experiences of end users need to be taken into account from the earliest stages of design. Those end users are typically individuals who have no particular skills in information retrieval, and are accessing…

Describes the Okapi projects and the work of the Centre for Interactive Systems Research at the City University of London (England). Okapi, an experimental text retrieval system, has been used as the basis for a series of projects addressing aspects of user information-seeking behavior and user-system interaction, as well as system design.…

Proposes a useful concept of relevance as a relationship and an effect on the movement of a user through the iterative stages of their information seeking process, and that users' relevance judgments can be plotted on a Three-Dimensional Spatial Model of Relevance Level, Degree and Time. Discusses implications for the development of information…

Proposes a user-centered framework for intranet design based on an understanding of people, their typical problems, information behaviors, and situated contexts. Argues that by adopting such an approach, intranets can be designed which facilitate organizational information access and use. (Author/AEF)