This guide organizes nearly 1,000 federal government World Wide Web sites and shows users how to find the information they need quickly and easily. More than a directory, this resource gives users a clear understanding of U.S. government agencies, their online publications, and their applications. There is background material on all three branches…

This two-part publication reports on a study of consumer information delivery by library and non-library networks, which involved an extensive literature review, a telephone survey of 620 library networks, the development of an assessment model for the effectiveness of network information delivery, the development of an in-depth guide for…

Describes a study which linked the misconduct of proposing, performing, and reporting academic research to librarians' perceptions of service quality; explores implications of fraud for library collections and information services; and discusses factors meriting further research. Tables present examples of sources in which those implicated in…

Libraries assume a significant financial obligation in the provision of government publications and products. The Government Printing Office (GPO) service roles, service pledges, and depository library service roles are discussed. The GPO's Superintendent of Documents (SUDOCS), an electronic depository program, will place a significant financial…

Discusses the explosion of government information in the electronic age, how to guarantee and enhance public access, and how to standardize and seamlessly link information services for better use. Pilot projects to develop governmentwide locator systems or services are described as possible solutions. (Contains six references.) (EAM)

Examines a new approach to measuring service quality--conducted at Yale University's libraries--one that produces findings useful for local planning and decision making. The goal is to probe the service attributes of greatest potential to both actual customers and service providers. The setting for this study was Yale University. (AEF)

A study was conducted in order to examine the current state of the art in library network delivery of consumer information services and to develop an assessment model for the effectiveness of network delivery of citizens' information. Based on a comprehensive survey of 620 library networks, typologies for both library and non-library networks…

Examines the effectiveness of a framework developed to measure service quality in academic libraries. The research, which was conducted in the seven university libraries of New Zealand during 1996 concluded that the survey questionnaire administered is an effective instrument for testing service quality. (AEF)

This publication, extracted from a full study report, summarizes the development and utilization of an assessment model for the effectiveness of library and non-library network delivery of consumer information. Consumer information is defined as that needed by the general public to resolve problems within the family or household. The network…

Compares five services that offer mediated access to the Monthly Catalog of United States Government Publications--Auto-Graphics, Brodart, Information Access (two services), and LSSI--on 14 points ranging from basic cost and type of media (microfiche, microfilm, laser optical disk, optical disk) to special features or enhancements. (CLB)

Results of this examination of the information needs and gathering behavior of social scientists, especially historians, suggests that existing library and information services may be based on a misunderstanding of their needs. Factors that need to be studied are identified, and research models are suggested. (CLB)