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| Information Services | 6 |
| Library Services | 5 |
| Evaluation Methods | 3 |
| Library Research | 3 |
| User Needs (Information) | 3 |
| Business | 2 |
| Classification | 2 |
| Costs | 2 |
| Models | 2 |
| Research Libraries | 2 |
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| Kantor, Paul B. | 6 |
| Saracevic, Tefko | 4 |
| Golden, Gary A. | 1 |
| Kim, Kyunghye | 1 |
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| Journal Articles | 5 |
| Reports - Research | 4 |
| Speeches/Meeting Papers | 3 |
| Reports - Descriptive | 2 |
| Tests/Questionnaires | 1 |
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Peer reviewedSaracevic, Tefko; Kantor, Paul B. – Journal of the American Society for Information Science, 1997
The first of two parts, this article discusses concepts of value and establishes a theory of use-oriented value for information and information services. Examines the notion of value in philosophy, economics, and library and information services; explores the connection between value and relevance; and develops models of information use and…
Descriptors: Economics, Information Services, Library Research, Library Services
Peer reviewedKantor, Paul B.; Saracevic, Tefko – Journal of the American Society for Information Science, 1997
The second of two parts, this article develops a taxonomy of value-in-use for library and information services based on user assessments and proposes methods and instruments for similar studies of library and information services in general. Divides value of services into three classes: reasons for use; quality of interaction; and worth, benefits…
Descriptors: Classification, Information Services, Library Research, Library Services
Kantor, Paul B.; Kim, Kyunghye; Golden, Gary A. – Proceedings of the ASIS Annual Meeting, 1998
Examines whether pricing Internet goods and services can adapt in real time to variations in the demand for different goods and services, so that revenue to the publishers and providers is increased. Establishes that presenting two test prices to 20 or 25 customers each will generate data which permit achievement of a high proportion of the…
Descriptors: Business, Costs, Information Industry, Information Services
Saracevic, Tefko; Kantor, Paul B. – Proceedings of the ASIS Annual Meeting, 1998
Presents a summary of results from a study which developed a taxonomy for studying value-in-use of library and information services in corporations; 218 users from 10 corporations were interviewed after using a service from the special library. Provides suggestions for application of the taxonomy. (Author/AEF)
Descriptors: Business, Corporations, Evaluation Criteria, Evaluation Methods
Kantor, Paul B.; Saracevic, Tefko – Proceedings of the ASIS Annual Meeting, 1999
Results of a study that evaluated 21 diverse services at 5 major academic research libraries demonstrate that a cross-functional approach to library services is feasible. Findings also highlight a new measure of impact, which is a weighted logarithmic combination of the amount of time that users spend interacting with the service, combined with a…
Descriptors: Academic Libraries, Electronic Libraries, Evaluation Methods, Higher Education
Download full textKantor, Paul B.; And Others – 1995
This is the final technical report (in three parts) of a 15-month long project to study the costs and value of library functions at five major research libraries. Twenty-one services or service aspects were studied, and numerous measures of the importance or benefit of the service to the users were made. These measures were studied together to lay…
Descriptors: Classification, Costs, Evaluation Methods, Information Services
