As emerging information technologies have driven demand for new library communication channels, there has been increased interest in the use of mobile tools to promote interaction, expand outreach, market programs, and enhance the library experience. Libraries today are at widely different levels of mobile engagement, a gap poised to grow as…

Describes databases frequently used in Business Information Center, Cummins Engine Company (Columbus, Indiana): Dun and Bradstreet Business Information Report System, Newsearch, Dun and Bradstreet Market Identifiers, Trade and Industry Index, PTS PROMT, Bureau of Labor Statistics files, ABI/INFORM, Magazine Index, NEXIS, Dow Jones News/Retrieval.…

This second installment describes databases irregularly searched in the Business Information Center, Cummins Engine Company (Columbus, Indiana). Highlights include typical research topics (happenings among similar manufacturers); government topics (Department of Defense contracts); market and industry topics; corporate intelligence; and personnel,…

Describes how information skills of librarians can be applied to non-library positions. (CLB)

Describes the computer-based online system, UNBIS, developed for expanded reference and information services and to provide bibliographic control of United Nations document holdings. The report includes descriptions of current and future UNBIS information products. (RAA)

Identifies Internet sites that can be helpful to the business reference librarian confronted with questions regarding international trade. The sites for the major trade agreements are listed along with a currency exchange calculator that can handle date-specific historical conversions. (AEF)

As question answering services in the commercial sector proliferate, libraries are innovating with new forms of electronic reference (e-reference). The Library of Congress' Collaborative Digital Reference Service (CDRS) extends worldwide. Discussion includes reference service developments; "reclaiming" users; growth of library interest…

Identifies a working set of standards by which to assess individual digital reference services (Internet-based human-mediated information services) and to define membership within a collaborative network of digital reference services. The standards are designed for the Virtual Reference Desk AskA Consortium. (Author/LRW)

This working paper documents the efforts of a professional information center (PIC) in Denver to provide resources that aid teachers and administrators in selecting software programs for varied microcomputer uses. The report outlines the development of PIC as a coordinator and clearinghouse for organizing and disseminating information on computers…

This booklet, one of a series of background papers for the White House Conference, presents information and referral services as one of the ways libraries are developing programs to discharge their responsibilities to the public they serve. It details the determination of a woman librarian in Detroit to develop the first comprehensive I&R…

A clerk in the procedural service of Canada's House of Commons describes functions of the service, his duties in the procedure and reference section, and the applicability of his training in library science to these duties. Library school students are advised to look for wider applications of their skills. (CLB)

A 360-unit reference station system at the University of Washington makes important policy information available to all. Each station contains information on university policies, procedures, and services; state and federal regulations; and other matters affecting staff, faculty, and students. (MLW)

Describes the live virtual reference service, Q and A NJ (Question and Answer New Jersey), strategies used to meet the challenges of day-to-day management, scaled growth and quality control. Describes how it began; how long it took; how to manage a large project (constant communication; training and practice; transcript analysis and privacy;…

Describes DIALOG Web, DataStar Web, and highlights three other Knight-Ridder services: DIALOG Select, a service for high-tech, pharmaceutical, legal, consumer products, and media markets, KR@Site, which supports access to 80 databases, and DIALOG@CARL, which applies graphical interfaces to 300 DIALOG databases. Also includes interviews with…

Key architecture reference sites are highlighted and discussed and grouped into the following areas: directory and biographical information, bibliographical databases, architectural education, product information, databases of buildings, and search engines. (Author)