Descriptor
Source
| Computers in Libraries | 5 |
Author
| Bromberg, Peter | 1 |
| Dickstein, Ruth | 1 |
| Dysart, Jane I | 1 |
| Greenfield, Louise | 1 |
| Jones, Rebecca J. | 1 |
| Lagace, Nettie | 1 |
| McClennen, Michael | 1 |
| Rosen, Jeff | 1 |
| Sathan, Eleanor | 1 |
| Schaake, Glenda | 1 |
Publication Type
| Journal Articles | 5 |
| Reports - Descriptive | 4 |
| Guides - Non-Classroom | 1 |
| Opinion Papers | 1 |
Education Level
Audience
Location
| New Jersey | 1 |
Laws, Policies, & Programs
Assessments and Surveys
What Works Clearinghouse Rating
Bromberg, Peter – Computers in Libraries, 2003
Describes the live virtual reference service, Q and A NJ (Question and Answer New Jersey), strategies used to meet the challenges of day-to-day management, scaled growth and quality control. Describes how it began; how long it took; how to manage a large project (constant communication; training and practice; transcript analysis and privacy;…
Descriptors: Cooperative Programs, Information Networks, Information Services, Library Cooperation
Schaake, Glenda; Sathan, Eleanor – Computers in Libraries, 2003
Memorial Hall Library in Andover, Massachusetts wanted to offer live reference service online but with limited resources, they couldn't do it alone. The 24/7 Reference cooperative program administered by the California State Library required Memorial Hall's librarians to monitor only 10 hours a week in return for live reference coverage. Memorial…
Descriptors: Cooperative Programs, Information Networks, Information Services, Library Cooperation
Lagace, Nettie; McClennen, Michael – Computers in Libraries, 1998
The Internet Public Library (IPL), hosted by the University of Michigan School of Information is an operating virtual library that answers reference questions from all over the world. Discussion includes the construct of the IPL Reference Center, how the Reference Center handles questions, and characteristics of e-mail reference service. (AEF)
Descriptors: Electronic Libraries, Electronic Mail, Higher Education, Information Dissemination
Dickstein, Ruth; Greenfield, Louise; Rosen, Jeff – Computers in Libraries, 1997
Explores successful techniques for integrating the World Wide Web into day-to-day reference library services. Highlights include: determining when to use the Web and when and how to use search tools; the importance of search statement format; training and practicing with the Web; virtual reference and subject specialist pages; and electronic…
Descriptors: Computer Literacy, Guidelines, Information Services, Information Sources
Dysart, Jane I; Jones, Rebecca J. – Computers in Libraries, 1995
Describes steps in renovating information service tools: (1) review why organization exists; (2) refocus direction to keep in step with clients and environment; and (3) redefine client's needs. Old tools (books and journals) can be transformed via technology into new tools (full-text CD-ROM products and online interlibrary loan services). (JMV)
Descriptors: Academic Libraries, Change Strategies, Computer Assisted Instruction, Computer Networks
