Lists 10 questions that should be asked when evaluating a new scientific information provider, and discusses how to make a decision after the questions are answered. (Author/PEN)

Discusses the stages of transformation that occurred in AT&T's information services and how end-users participated in the process. Topics include moving from traditional to electronic services; users' needs and expectations; library staff; vendor partnerships for outsourced services; and evaluating service quality. (Author/LRW)

This report summarizes the findings, issues, and lessons learned from the Developing National Public Library and Statewide Network Statistics and Performance Measures study conducted between January 1999 and August 2000. The overall goal of the study was to develop a core set of national statistics and performance measures that librarians,…

This study identifies, estimates, and compares the cost of copy and original cataloging of print and non-print materials with four major online database vendors--the Online Computer Library Center (OCLC), the Research Libraries Information Network (RLIN), the Western Library Network (WLN), and the University of Toronto Library Automation Systems…

This comprehensive, practical and up-to-date guide will help the preservice and inservice library media specialist to develop an information services program to meet the changing curricular needs of high schools and to integrate information access and usage skills into the total school curriculum. Chapter 1 provides practical suggestions for…