Results of this examination of the information needs and gathering behavior of social scientists, especially historians, suggests that existing library and information services may be based on a misunderstanding of their needs. Factors that need to be studied are identified, and research models are suggested. (CLB)

Traditional information services provision relies on the planned and logical building of a collection to meet current and future user information needs. This is achieved through the acquisition and discarding of material, which might ideally be based on a regularly reviewed collection development policy statement. The evolution of collection…

Provision of information for research and development in science and technology in Ethiopia was studied by 50 participants in a seminar on evaluation and analysis of a national information policy and plan. Policy makers and planners, users, producers and suppliers of information, information specialists, and representatives of Unesco (United…

Presents ways libraries can provide services for refugees. Discusses identifying needs, distributing orientation guides, and collecting foreign-language literature. Libraries can raise awareness through collection development, exhibits, lectures series, locating teaching resources, and creating Web sites. Examples of different patrons include…

Discusses limitations and possibilities of the service quality model, originally developed in a commercial environment, for academic libraries. Examines ways in which the model can be adapted to library reference services, access services, document delivery, and collection development. (62 references) (Author/AEF)

Briefly describes the elements of document delivery and provides an introduction to four articles that discuss the planning and process of implementing document delivery in four university libraries. Major themes discussed include collection-development issues; user needs and expectations; and the reorganization of the libraries to incorporate…

Examines the role of commercial document delivery. Discusses interlibrary loan (ILL); access versus ownership decision making; degree of use and patron use of commercial document delivery; and use of library materials funds. Concludes that document delivery will not totally replace ownership or ILL, but that it is becoming more important because…

This report summarizes the American Memory User Evaluation conducted during 1991-1993 in over 40 locations around the United States. The findings are based on 1800 user questionnaires, 120 user interviews, and more than 40 site visits by Library staff. American Memory describes the concept of providing electronic versions of selected Library of…

Presents the results of an informal user survey on favorite information technology, including the best features of these. Discusses library online catalogs, electronic encyclopedias, CD-ROMs, laser discs, electronic magazine indexes, online services, the Internet, word processing programs, magazines as major sources of technology information,…

Describes the management principles used by the Environmental Protection Agency Headquarters Library to develop information services that support the agency's mission. The discussion outlines the steps involved in an action plan for making a special library a major focal point for organizational information services. (CLB)

This document provides an overview of the concepts and processes behind reference services and the most important sources consulted in answering common reference questions. The book is divided into two parts. Part 1 deals with concepts and theory. It covers ethical aspects of reference service, the reference interview, the principles and goals of…

These reports and papers from a training course which brought together information services professionals from Uganda, Tanzania, Kenya, the Sudan, Ethiopia, Malawi, Zambia, Zimbabwe, Lesotho, Botswana, and Swaziland address the following topics: (1) information systems analysis; (2) the state of the art in bibliographic control in Eastern and…

Presents a model approach to data services in academic research libraries through the Machine Readable Data Center, an information center established at the University of Minnesota to facilitate end-user access to government data files such as the Census. Organizational issues, service issues, and collections issues are addressed; and future plans…

Discussion of specialized biomedical information and its management and dissemination focuses on the development of information concerning AIDS (Acquired Immune Deficiency Syndrome). Topics addressed include services to specialized user groups; selection, collection, and information evaluation in libraries; AIDS terminology; recent developments in…