A draft report, designed to provide direction for reference service, prepared by the Standards Committee, American Library Association. (PF)

Explains why student-athletes on college and university campuses are chosen as a special group for library instruction outreach programs. Gives a brief history of library instruction to athletes' programs at the University of Wisconsin-Madison, emphasizing the collaboration between the academic advisors of the athletes and the instruction…

This article compares "Current Index to Journals in Education" (CIJE) with "Education Index" by article type and reveals pronounced differences in indexing practices. Implications for educational and interdisciplinary research, reference services, index selection, and library instruction are discussed. (Author)

To facilitate research, an agreement was reached between Emporia State University's Library Services and the Biology Division to offer subsidized online searches. Explores the relationship and how the collaboration has evolved over the years. Outlines the instruction session now being offered, and discusses its effectiveness. (AEF)

Like the first two editions, this third edition is designed primarily to provide the beginning student of library and information science with an overview both of the concepts and processes behind today's reference services and of the most important sources consulted in answering common types of reference questions. The first 12 chapters deal with…

Defines "values" and lists the eight values (stewardship, service, intellectual freedom, rationalism, literacy and learning, equity of access, privacy, democracy) derived by the author in an earlier work. Gives a brief history of the evolution of human-to-human reference service and discusses its future. Relates each of the author's eight values…

Discusses reference-use statistics in academic libraries. Highlights include new functions and resources, limits of traditional counting methods, ranking the sources, the Internet's impact on instruction, computer-assisted versus one-on-one instruction, and creative solutions to reference services. (AEF)

Discusses library reference services. Topics include the historical development of reference services; instruction in library use, particularly in college and university libraries; guidance; information and referral services and how they differ from traditional question-answering service; and future concerns, including user fees and the planning…

Describes part of a project designed to develop a user-based approach to measuring the extent to which services provided by librarians meet or exceed user expectations on a consistent basis. Results show that academics and librarians have similar expectations, but there are differences in the emphasis each group places on aspects of service.…

Prepared to provide guidance in the provision of reference service, this statement expresses the understanding between the library administration and the Reference Services Department of Ellis Library at the University of Missouri-Columbia concerning the manner in which the department's responsibilities are to be carried out. The procedures will…

The complexity of the information environment, and more uncontrolled distribution and access, lead to new issues for users. Reference services, with a stronger instructional role, must become more proactive in providing a fully developed repertoire of services responsive to the multifaceted queries facing librarians today. (Contains 31…

Discusses the interrelation of product content with associated services, or "blurring" (Davis and Meyer) and its relation to federal information and services. Highlights include the federal role in facilitating use of government-collected information; infrastructure and policy issues; and implications for university library reference services,…

This document provides an overview of the concepts and processes behind reference services and the most important sources consulted in answering common reference questions. The book is divided into two parts. Part 1 deals with concepts and theory. It covers ethical aspects of reference service, the reference interview, the principles and goals of…

This book addresses issues currently facing library media specialists. It is a collection of case studies designed for both the beginning and the experienced professional. The 48 cases cover all types of schools (elementary, middle, and high schools; public, private, or parochial in urban, suburban, and rural communities) and examine four basic…

Assessed library instruction initiatives with respect to OPACs by surveying 414 academic, public, school, and special libraries. Most participants' libraries have modified library OPAC software; librarians continue to teach use of the online catalog; few systems have built-in tutorials; and few have computer-assisted instruction. (Author/JKP)