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Alabama Public Library Service, Montgomery. – 2000
The objectives of the Alabama Public Library Service are to: provide library services to the citizens directly or through local libraries; provide library services for those with special needs through the Regional Library for the Blind and Physically Handicapped; provide library services to employees of the State of Alabama to meet their…
Descriptors: Information Services, Library Automation, Library Development, Library Networks
Tenopir, Carol – Library Journal, 1998
Discusses reference-use statistics in academic libraries. Highlights include new functions and resources, limits of traditional counting methods, ranking the sources, the Internet's impact on instruction, computer-assisted versus one-on-one instruction, and creative solutions to reference services. (AEF)
Descriptors: Academic Libraries, Higher Education, Information Services, Internet
Eichler, Linda; Halperin, Michael – EContent, 2000
Describes the Lippincott Library (Warton School, Philadelphia, Pennsylvania) online chat reference service for students/faculty/staff to ask questions through chat and get an immediate response using a commercial service provided by LivePerson. LivePerson is a real-time text interface between the user who seeks information and the operator…
Descriptors: Computer Software, Electronic Libraries, Information Services, Library Role
Steckman, Elizabeth, Ed. – 1985
This report documents the findings and recommendations of a study conducted by the New Jersey Library Protocol Committee, which was formed to study and recommend changes in the current organizational and operational structure of the existing statewide multitype library network and in the patterns for networking and informational services among…
Descriptors: History, Information Services, Interlibrary Loans, Library Networks
Adams, Chris – 2000
Throughout 1999 and 2000, 234 academic institutions in Canada--66 university libraries and 168 college libraries--were asked to respond to a survey of library services for off campus users. Previous surveys were conducted in 1984 and then again in 1988. It was felt that with the advent of the World Wide Web, increased levels of library automation,…
Descriptors: Academic Libraries, Access to Information, Comparative Analysis, Foreign Countries
Association of Research Libraries, Washington, DC. Office of Management Studies. – 1991
For this kit, 119 Association of Research Libraries (ARL) academic libraries were surveyed to identify: (1) the practices in the area of information desks; (2) information desk staffing; (3) information desk functions; and (4) their relation to the other service points within the particular library. Responses were received from 87 libraries, some…
Descriptors: Academic Libraries, Data Analysis, Higher Education, Information Services

Kesselman, Martin; Watstein, Sarah Barbara – Journal of Academic Librarianship, 1987
Reports findings of a Statistics Task Force investigation at New York University's Bobst Library, which reviewed the collection and publication of statistics and data related to library reference and information services and use of resources, and developed a framework for inclusions, definitions, procedures, and policies for data collection and…
Descriptors: Academic Libraries, Data Analysis, Data Collection, Evaluation Methods