With the promise of greater economy in handling an ever-increasing volume of material, minimal processing has quickly become a new orthodoxy for the archival profession despite a raft of unintended consequences for service and discovery. Taking a long-term view of the costs and benefits entailed in the process of processing, the three-stage…

A cost benefit technique consisting of the following five phases is proposed: (a) specific objectives of the service, (b) measurement of work flow, (c) work costing, (d) charge to users of the information service, and (e) equating demand and cost. In this approach, objectives are best stated by someone not routinely concerned with the individual…

A methodology for categorically describing computer-based information systems was developed and applied to six university-based, NSF-supported systems. The systems under study all operate as retail information cneters primarily serving campus communities by accessing large commercially-available data bases using 3rd generation computer…