The mere fact that a library service is being used does not mean that the service makes a difference or has a positive impact on the user. This has significant implications for Special Library and Information Services (SL&IS) that have to constantly prove that they add value. Because of the difficulty of measuring impact effectively, the…

The Joint Information Systems Committee National e-Books Observatory Project will assess the impacts, observe behaviors, and develop new models to stimulate the U.K. higher education e-books market. The project has licensed a collection of e-books that are highly relevant to U.K. higher education in four disciplines and will evaluate the use of…

US school libraries are required to ensure that schoolchildren and school staff with disabilities have equal opportunity to use and benefit from library facilities and information services under federal law. However, evidence indicates teacher-librarians (TLs) often lack the training, knowledge and skills to provide programmes and services that…

Efficiency can be determined fairly well by cost measures, but it is impossible to measure the total service impact of library operations. Effectiveness in library terms is to provide the highest possible level of service within the limits of the available resources. (22 references) (Author/SJ)

Examines the effectiveness of a framework developed to measure service quality in academic libraries. The research, which was conducted in the seven university libraries of New Zealand during 1996 concluded that the survey questionnaire administered is an effective instrument for testing service quality. (AEF)

The settings for this article are rural and remote communities in the province of Ontario, Canada, where the advent of high-speed Internet has brought about new opportunities for the provision of public health and information services. This article proposes that public funding agencies and service providers will gain planning and evaluation…

The emerging field of knowledge management offers academic libraries the opportunity to improve effectiveness, both for themselves and their parent institutions. This article summarizes knowledge management theory. Current applications in academic libraries and higher education are described. Similarities and difficulties between knowledge…

Based on analysis of the current system and comparison with existing and possible alternatives, this report evaluates the effectiveness of the Indiana library cooperative network, a de facto network based on the activities of individual libraries, Area Library Services Authorities (ALSAs), the Indiana Cooperative Library Services Authority…

Suggests that different groups in the public library's environment adhere to different sets of values, interests and benefits when evaluating the library's effectiveness. Groups surveyed in this research comprised city councilors, community leaders, friends of the library, librarians, library managers, library board members, and library users. Of…

The School Library Media Services Division of the Pennsylvania Department of Education administered the operation of AdvancE as Pennsylvania's adult education clearinghouse. The goal of the project was to provide Pennsylvania's adult educators with prompt access to information and resources to help them implement the most effective administrative…

The annual report of ESEA Title VI-A activities of the instructional materials developmental center of Winston-Salem/Forsyth County Schools (North Carolina) presents information on statistical data, project objectives, inservice workshops, convention and lecture participation, visitations, areas served, problems encountered, and project…

As part of a review of its Information Center, Facilities Rental and Reservation Center, and Computerized Area List and Labels System (CALLS), William Rainey Harper College (WRHC), in Illinois, conducted a survey of staff and students to determine their perceptions of the quality of these services. Surveys were distributed to a sample of 300…

A study was conducted to assess the value of the Energy Data Base (EDB), which is produced by the Technical Information Center (TIC) of the Department of Energy (DOE) in order to provide a means of identifying primary energy information sources, particularly journal articles and technical reports. The volume of energy information distributed to…

This document explains and evaluates the Information and Referral Services Traineeship program, which was designed to take information professionals who work in information and referral centers and provide them with information training to better meet the needs of the constituent groups they serve. Trainees, who were recruited and selected…

Examines results of a three-year survey by the St. Louis Public Library to measure benefits users derive from its services relative to costs of providing them; the ultimate goal was to develop and test a practical, conservative cost-benefit methodology. Cardholders surveyed were general users, business users, and teachers/caregivers. (AEF)