Information behavior is an important area of conceptual knowledge for reference service providers, as it provides structure for understanding users' information seeking and use. This study explores the extent to which information behavior theories, models, and concepts have been integrated into professional education for reference and information…

This article reports on the third phase of a project studying the integration of information behavior theories and concepts into professional education for reference and information service (RIS). It also provides a synthesis of the results of all studies in the project, including a syllabus study, an interview study, and the survey. Results of…

Library quality is no longer evaluated solely on the value of its collections, as user perceptions of service quality play an increasingly important role in defining overall library value. This paper presents a retooling of the LibQUAL+ survey instrument, blending the gap measurement model with perceptual congruence model studies from information…

Introduction: In recent years, the introduction of social question and answer services and other Internet tools have expanded the ways in which people have their questions answered. There has been speculation and debate over whether such services and other Internet tools are replacing library virtual reference services. Method: Most previous…

As emerging information technologies have driven demand for new library communication channels, there has been increased interest in the use of mobile tools to promote interaction, expand outreach, market programs, and enhance the library experience. Libraries today are at widely different levels of mobile engagement, a gap poised to grow as…

Introduction: The paper attempts to understand value constellations in organising and using the business information service that was recently developed by various stakeholders with libraries who were in pursuit of supporting people's problem solving in Japanese public libraries. Method: In-depth interviews were conducted not only with users and…

This booklet, one of a series of background papers for the White House Conference, presents information and referral services as one of the ways libraries are developing programs to discharge their responsibilities to the public they serve. It details the determination of a woman librarian in Detroit to develop the first comprehensive I&R…

This description of experiments with the use of videotex systems in British public libraries includes activities and undertakings sponsored by the British Library Research and Development Department, commercial and public videotex services in the U.K., and videotex projects initiated by library associations such as ASLIB. (JL)

Considers the use of nonbibliographic databases, also known as source files, as an information service supplied to library users and notes commercially produced databases, brokerage firms offering a variety of small databases, community resource files, differences between use of bibliographic and non-bibliographic databases including fees, and…

Examines some of the issues that public libraries have had to deal with in delineating and pursuing as a specific organizational goal the provision of access to information. The perspective adopted is historical but not strictly chronological. Thirty-six references are listed. (Author/LLS)

Intended primarily to facilitate communication of ideas between public library personnel interested in providing community information and referral services, this directory lists public libraries already engaged in such services. The document begins with a brief examination of the concept of community information and referral service, assesses the…

Discusses the applications of online systems and other computerized systems in public library information and referral (I&R) services. A number of specific examples are presented and computer equipment and software relevant to I&R services are listed in two tables. A 10-item reference list and an appendix of I&R projects are attached. (JL)

This evaluation of a program started in 1979 to provide information and referral services (I&R) through public libraries to minority groups offers recommendations to improve these services to underserved segments of the California population. Introductory materials provide a summary analysis and a history of the Minority Information Services…

This booklet, prepared as background information for the White House Conference, describes recent developments in providing learners' advisory services to adults beyond traditional school and college age. In particular, it focuses on the Woodbridge, New Jersey, Public Library, one of nine participating libraries in an Adult Independent Learner…

This bibliography and review has been compiled to offer starting points for an individual who is interested in exploring the interdisciplinary nature of information counseling (IC) and to discern differences and common features between IC and its counterparts in social work, adult education, and library service. An introductory essay enumerates…