This article identifies information provision services in emergency settings using Zambia as a case study by identifying innovative ways of providing library and information services. The thrust of the article is to analyze information management practices of organizations that work within refugee camps and how they take specific cognizance of the cultural sensitivities, fears and insecurities, and diverse disparities of the community in terms of literacy levels. It highlights aspects of library and information services provision in emergency situations so that successful ones can be adopted into policy and practice. (Contains 2 figures.)