Describes a Delphi study conducted to determine factors that affect the process of routing and assigning reference questions received electronically by digital reference services, both to experts within the service and between services. Fifteen factors were determined, by expert consensus, to be important at the conclusion of this study.…

Discussion of the information-seeking behavior of humanists focuses on a study that investigated the efficacy of following bibliographic references from documents already known. Topics include the nature of humanities research; vocabulary control and indexing; subject-based literature searches; seed documents; relevance; retrieval based on…