Describes how reference-based instruction can be incorporated into an instructional system design. Provides specific examples of learning objectives and student exercises. Defines reference-based instruction and outlines its benefits. Lists guidelines for how to structure usability tests for Help systems. Advises how technical communicators can…

This paper discusses computer-based resources for lexical data and their uses. First, the kinds of lexical data available are described, including those related to form (spelling, pronunciation, inflection, word class), meaning (definition/equivalent, synonyms/antonyms/hyperonyms, thesaurus classification), context (grammatical collocations,…

Discusses issues connected with developing information systems for competitive intelligence support; defines the elements of an effective competitive information system; and summarizes issues affecting system design and implementation. Highlights include intelligence information; information needs; information sources; decision making; and…