This study aims to identify factors and behaviors associated with user dissatisfaction with a chat reference interaction to provide chat operators with suggestions of behaviors to avoid. The researchers examined 473 transcripts from an academic chat reference consortium from June to December 2016. Transcripts were coded for 13 behaviors that were…

Reference lists from two assignments of psychology students in university-level online distance learning (ODL) were analyzed for number and type of sources and mark achieved. Most referenced were resources relevant to the assignment and provided by instructors. Use changed across assignments: Instructor sources were used more on the first…

What types of information sources do masters and doctoral (M and D) students at Tshwane University of Technology (TUT) use most, how do the patterns of use differ across subject disciplines and faculties, and to what extent does the Library and Information Services (LIS) keep or provide access to the journals that are mostly used by M and D…

This paper examines the factors that govern identification of place in its environment, its literature, and its description as presented to the reference librarian by the genealogical researcher. Toponyms and exonyms, their elements of activity, status, extent, focus, and boundaries are examined, explicated, and defined. The techniques, sources,…

After providing background to Continuing Professional Education (CPE) of librarians in Hungary, this article outlines the content of a course that seeks to make Hungarian librarians familiar with free Internet resources that are usable for library technical services and reference. One of the most important topics covered in the course is the…

Small organizations have been forming in many European countries which provide direct links between university researchers and the general public. These organizations, which focus on research on social problems, have gained political and financial support. The development, operation, and activities of these organizations are discussed. (JN)

Virtual Reference Canada (VRC) is a digital reference service using World Wide Web technology. It was initiated by the National Library of Canada (NLC) in spring 2001 and went into test mode at the start of 2002. It draws on the contribution of a wide range of Canadian libraries and allied institutions. The development of VRC owes a great deal to…

Discusses the Media Awareness Network, a Web site established by the National Film Board of Canada and designed to provide the latest media-related news; information about media education workshops and other media Web sites; subject specific teaching units; and updates on government policy related to violence, pornography, copyright, and hate…

Examines whether library reference staff are cognizant of newspapers as a potential source of reference information, and explores what happens when library staff members make referrals--often a sign that they do not know the answer to the question themselves. Discusses results of a recent study of public libraries in Canada which revealed that…

Provides an overview of Internet resources relevant to reference work in world history. It also presents URLs to select sites representing different uses of the World Wide Web in presenting information for the subject of World History. (Author)

Describes ways in which people use local collections, increased interest in local history in Great Britain, and sources of local history. The discussion includes the implications for training librarians, and the need to offer training to all librarians, not just those who specialize in local studies work. (31 references) (CLB)

Discusses the development of reference services in developing countries and describes some of the functions of libraries and information services. Topics discussed include meeting users' needs; criteria for the planning and organization of services; and technology, including electronic dictionaries, computerized community information files,…

For the past two decades the central Information Retrieval Services of the Max Planck Society has been providing database searches for scientists in Max Planck Institutes and Research Groups throughout Germany. As a supplement to traditional search services offered by professional intermediaries, they have recently fostered the introduction of a…

This guide is a selective introduction to the major research tools in Canadiana found in the Fogler Library at the University of Maine. A brief description and explanation of the card catalog, Library of Congress Subject Headings, Library of Congress Classification System, and the Dewey Decimal System precede the annotated listing of specialized…

This volume's topics include librarian role and ethical issues in Internet searching, strategies for locating career resources on the Internet and World Wide Web, career information for "Generation X" and for alumni, collaboration between libraries and university career services, career information gophers, and electronic privacy and…