Reports results of a material-availability study in which library users were surveyed to determine their success in obtaining materials. Both OPAC users and CD-ROM journal-index users were studied and transaction logs verified their self reports. Recommendations for reducing search failures are discussed. (Author)

This third module, in a three module program, begins with a discussion of basic reference sources such as dictionaries, encyclopedias, almanacs, atlases, and periodical indexes. It then describes the uses of special Alaska resources such as Alaska Almanac, Alaska Blue Book, Milepost, Education Directory, AULS (Alaska Union List of Serials), and…

This document provides an overview of the concepts and processes behind reference services and the most important sources consulted in answering common reference questions. The book is divided into two parts. Part 1 deals with concepts and theory. It covers ethical aspects of reference service, the reference interview, the principles and goals of…

A review of statistics on CD-ROM usage on the Southern Illinois University at Carbondale's library network revealed patron difficulty in utilizing electronic indexes. Appropriate database selection and searching problems are identified, and introductory workshops on electronic library resources are suggested to assist students in making better…