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Coutts, Brian E.; LaGuardia, Cheryl – Library Journal, 2010
The lyrics from the Ervin Drake song made famous by Frank Sinatra, "It Was a Very Good Year," kept coming to mind in 2010, despite the economy. While the quantity of works produced declined, and publishers suffered along with everyone else, there was no diminution in quality. With reduced budgets for collections, librarians were forced to make…
Descriptors: Reference Services, Library Materials, Library Services, Web Sites
Singer, Carol A. – ALA Editions, 2012
Whether a library's reference collection is large or small, it needs constant attention. Singer's book offers information and insight on best practices for reference collection management, no matter the size, and shows why managing without a plan is a recipe for clutter and confusion. In this very practical guide, reference librarians will learn:…
Descriptors: Reference Materials, Library Services, Fundamental Concepts, Reference Services

Marchionini, Gary – Library Trends, 2000
The Perseus Digital Library (PDL), under continuous development since 1987, is one of the primary digital resources for the humanities. A summary of the PDL genesis and current status is given and the multifaceted and longitudinal evaluation effort is described. A brief synthesis of results is provided and reflections on the evaluation along with…
Descriptors: Electronic Libraries, Humanities, Information Services, Information Sources

Van Fleet, Connie – Reference Librarian, 1995
Reference librarians can adapt services for older adults through interviews using interpersonal communication skills. Reader's advisory services, programming, and outreach activities should be focused to target older adult users. Information about issues of family relationships, health, housing, legal and financial affairs, and leisure can be…
Descriptors: Information Sources, Interpersonal Communication, Interviews, Library Development

Folster, Mary B. – Reference Librarian, 1995
Reviews studies exploring the information-seeking behavior of social science researchers and discusses implications for the development of reference services. Identifies the importance of journals, use of citation information from journals, colleagues and conferences as information sources, and infrequent use of library resources. (Author/AEF)
Descriptors: Behavior, Conferences, Information Seeking, Information Services

Fritch, John W.; Mandernack, Scott B. – Library Trends, 2001
The complexity of the information environment, and more uncontrolled distribution and access, lead to new issues for users. Reference services, with a stronger instructional role, must become more proactive in providing a fully developed repertoire of services responsive to the multifaceted queries facing librarians today. (Contains 31…
Descriptors: Access to Information, Change, Information Literacy, Information Services

Lippincott, Joan K.; Cheverie, Joan F. – Journal of Government Information, 1999
Discusses the interrelation of product content with associated services, or "blurring" (Davis and Meyer) and its relation to federal information and services. Highlights include the federal role in facilitating use of government-collected information; infrastructure and policy issues; and implications for university library reference services,…
Descriptors: Academic Libraries, Federal Government, Government Publications, Information Dissemination
Turner, Deborah – Journal of Access Services, 2004
This case study examines how analyzing inaccurate referrals can provide key insights into managing change. The author analyzes what went wrong in an attempt to identify opportunities for an Access Services department to consider how it might adapt to constant change. She wishes to show how the nature of change today demands that one pay…
Descriptors: Case Studies, Change Strategies, Organizational Change, Library Services