Reference service is defined as the mediation by a librarian between the need structures of users and the structures of information resources. The general process by which reference librarians accomplish this is outlined as including the phases of question clarification, question translation, search strategy formulation, search execution, delivery…

Presents two differing perspectives on materials in Human Relations Area Files (HRAF), which provides ethnographic data to member institutions on paper slips or microfilm cards: focus on HRAF and supporting tools as data retrieval system; practical promise and limitations of HRAF materials as they relate to African cultures. (11 references) (EJS)