Reference service is defined as the mediation by a librarian between the need structures of users and the structures of information resources. The general process by which reference librarians accomplish this is outlined as including the phases of question clarification, question translation, search strategy formulation, search execution, delivery…

Describes the development of the Collaborative Digital Reference Service (CDRS) by the Library of Congress and partner libraries that provides professional reference service to users through an international digital network of libraries. Discusses the benefits of searching library collections rather than just Internet sources and considers future…

This third module, in a three module program, begins with a discussion of basic reference sources such as dictionaries, encyclopedias, almanacs, atlases, and periodical indexes. It then describes the uses of special Alaska resources such as Alaska Almanac, Alaska Blue Book, Milepost, Education Directory, AULS (Alaska Union List of Serials), and…

The project set out to establish an operational film scheduling network to improve service to New York State teachers using 16mm educational films. The Network is designed to serve local libraries located in Boards of Cooperative Educational Services (BOCES), regional libraries, and a statewide Syracuse University Film Rental Library (SUFRL). The…