This Bay Area Reference Center (BARC) workshop was designed to aid librarians in answering business-related reference questions. The seven papers presented were concerned with statistical questions, stocks and securities, consulates and foreign trade representatives, market surveys, small business, and other sources of information, e.g., the…

The effects of personal systems on formal library and secondary information services use are analyzed. Conclusions are that personal information systems are not personalized libraries;'' formal library services should concentrate on developing complimentary programs. (9 references) (Author)

Reference librarians can offer much assistance for research on autobiographical accounts of the Holocaust, working in concert with faculty. This article reviews the state of Holocaust education in general, an academic reference department's role in student projects, and an overview of the wide variety of autobiographies that exist. (Author/AEF)

Virtual Reference Canada (VRC) is a digital reference service using World Wide Web technology. It was initiated by the National Library of Canada (NLC) in spring 2001 and went into test mode at the start of 2002. It draws on the contribution of a wide range of Canadian libraries and allied institutions. The development of VRC owes a great deal to…

Public libraries do not always meet community information needs because librarians are trained to answer questions through books when often the best information in an area is from alternative sources. The government provides free information on investments, jobs, health, and legal problems; experts and clearinghouses are other good information…

Discusses the role of the library in distance education and describes key elements of library services for distance education, including reference services; portfolio of nearby libraries or other resources; document delivery; databases; electronic journals; database of subject specialists; and electronic resources on the Web. (AEF)

Presents American Library Association guidelines for medical, legal, and business responses at general reference desks covering the role of the librarian, including interpretation, advice, confidentiality, and tact; sources, including currency and referrals; telephone or mail reference; and ethics. (MES)

Discusses ways instruction librarians can use the World Wide Web to serve students in the classroom, at the reference desk, in distance education, and as a self-directed learning tool. Outlines how the Web can function as a desktop publishing system, revitalize subject pathfinders and "how-to" guides, and promote the invention of interactive…

Describes ways in which people use local collections, increased interest in local history in Great Britain, and sources of local history. The discussion includes the implications for training librarians, and the need to offer training to all librarians, not just those who specialize in local studies work. (31 references) (CLB)

Librarians cannot distribute their collections electronically until the problems of intellectual property and free-and-equal access are resolved. Libraries must overcome restrictions of "virtual libraries" thereby making copyrighted texts freely available. Libraries must be promoted as places where readers freely consult both copyrighted…

Three articles on evaluation cover the use of the Internet as a reference resource and raise network policy issues: "The Internet as a Reference and Research Tool" (Edmund F. Santa Vicca); "NREN Update, 1993: Washington Policy" (Carolyn S. Elliot); and "Evaluating Physical Science Reference Sources on the Internet"…

Effective management of traditional materials will remain essential even when digital resources dominate scholarly communication. Examines traditional and digital objects in information services; provides an overview of collection management; discusses goal values, information services as purveyor and repository, the role of collection management,…

The complexity of the information environment, and more uncontrolled distribution and access, lead to new issues for users. Reference services, with a stronger instructional role, must become more proactive in providing a fully developed repertoire of services responsive to the multifaceted queries facing librarians today. (Contains 31…

Discusses the development of reference services in developing countries and describes some of the functions of libraries and information services. Topics discussed include meeting users' needs; criteria for the planning and organization of services; and technology, including electronic dictionaries, computerized community information files,…

Four articles address traditional mediation in library services, including the librarian as mediator, the reference librarian as information intermediary, recommitment to patrons' information needs, and mediation in reference service to extend patron success. (87 references) (LRW)