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Warner, Alice Sizer – American Libraries, 1983
Discusses the use of pathfinders, i.e., bibliographic tools designed to assist patrons in locating published information in specific fields by themselves. Use of pathfinders as teaching tools and special suggestions for their development by public libraries are noted. A pathfinder on personal financial management is included. (EJS)
Descriptors: Guides, Information Retrieval, Information Sources, Library Services
Charton, Michael – 1996
The purpose of this paper is to show the growing use of the World Wide Web to answer questions in the public library from the perspective of a librarian at the Parsippany Public Library in Morris County, New Jersey. Discussion includes the following: information on Parsippany and Morris County; a brief history of the World Wide Web; uses of a…
Descriptors: Information Services, Information Sources, Internet, Librarian Attitudes

Roberts, Kay – Reference Librarian, 1994
Describes the process of question referral in California's second-level reference centers where questions are referred by public librarians, and provides examples of questions and sources typical of humanities research. Topics include the varied clientele and the use of databases, reference files, library collections, organizations, special…
Descriptors: Databases, Humanities, Information Centers, Information Sources

Dilevko, Juris; Mason, Moya – Public Libraries, 2000
Examines whether library reference staff are cognizant of newspapers as a potential source of reference information, and explores what happens when library staff members make referrals--often a sign that they do not know the answer to the question themselves. Discusses results of a recent study of public libraries in Canada which revealed that…
Descriptors: Foreign Countries, Information Services, Information Sources, Librarians

Lesko, Matthew – Public Libraries, 1992
Public libraries do not always meet community information needs because librarians are trained to answer questions through books when often the best information in an area is from alternative sources. The government provides free information on investments, jobs, health, and legal problems; experts and clearinghouses are other good information…
Descriptors: Community Information Services, Government Publications, Information Needs, Information Sources

Paul, Derryan – Education for Information, 1988
Describes ways in which people use local collections, increased interest in local history in Great Britain, and sources of local history. The discussion includes the implications for training librarians, and the need to offer training to all librarians, not just those who specialize in local studies work. (31 references) (CLB)
Descriptors: Academic Libraries, Educational Needs, Foreign Countries, Higher Education

Crawford, Walt – Public-Access Computer Systems Review, 1992
Provides several examples of drawbacks encountered when technological improvements are applied to the public access of library databases. Suggests that technological advances all carry some trade-off and that they should be employed cautiously. (NRP)
Descriptors: Academic Libraries, Access to Information, Bibliographic Databases, Evaluation
Introduction to Library Public Services. Sixth Edition. Library and Information Science Text Series.
Evans, G. Edward; Amodeo, Anthony J.; Carter, Thomas L. – 1999
This book covers the role, purpose, and philosophy related to each of the major functional areas of library public service. This sixth edition, on the presumption that most people know the basic facts about computer hardware, does not include the chapter (in the previous edition) on computer basics, and instead integrated specific technological…
Descriptors: Access to Information, Document Delivery, Government Publications, Information Services

Sager, Don; Dewey, Patrick R.; Dowlin, Kenneth; Hogan, Patricia M. – Public Libraries, 1999
Includes three articles that consider the effects of the Internet on public library reference services. Highlights include the reliability of Internet information sources, its timeliness as a tool for information access and dissemination, the Internet as change agent for libraries; reference publishing, helping the searcher refine requests, and an…
Descriptors: Access to Information, Change Agents, Electronic Libraries, Futures (of Society)