This case study research followed the two-year transition of a medium-sized manufacturing firm towards a service-oriented enterprise. A service-oriented enterprise is an emerging architecture of the firm that leverages the paradigm of services computing to integrate the capabilities of the firm with the complementary competencies of business…

This report presents the results of a survey conducted to analyze the factors constituting information records management in business offices located in Kentucky, Ohio, and West Virginia. Seventy-one percent of 142 randomly selected companies of various sizes responded to mailed questionnaires, and two companies were selected for on-site visits.…