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Peer reviewedZirong Chen; Ziyan An; Jennifer Reynolds; Kristin Mullen; Stephen Martini; Meiyi Ma – Grantee Submission, 2025
Emergency response services are critical to public safety, with 9-1-1 call-takers playing a key role in ensuring timely and effective emergency operations. To ensure call-taking performance consistency, quality assurance is implemented to evaluate and refine call-takers' skillsets. However, traditional human-led evaluations struggle with high call…
Descriptors: Emergency Programs, Automation, Artificial Intelligence, Safety
Direct linkC. Sean Burns; Jennifer Pusateri; Daniela K. DiGiacomo – Journal of Education for Library and Information Science, 2025
This paper presents a novel approach to designing an online, open-source course in systems librarianship, an area of librarianship that may be perceived as complex and intimidating because of the technologies involved. The course design focuses on making systems librarianship more approachable for library and information science students who may…
Descriptors: Library Science, Online Courses, Open Education, Instructional Design
