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Mohlin, Alice – Journal of Workplace Learning, 2023
Purpose: The purpose of this paper is twofold: to identify and map contemporary research on advanced technology implementations for problem-solving purposes in the manufacturing industry, and to further understand the organizational learning possibilities of advanced technology problem-solving in the manufacturing industry.…
Descriptors: Manufacturing Industry, Problem Solving, Organizational Learning, Technology Uses in Education
Witman, Paul D.; Njunge, Christopher – Information Systems Education Journal, 2016
Often, users of information systems (both automated and manual) must analyze those systems in a "black box" fashion, without being able to see the internals of how the system is supposed to work. In this case of business process outsourcing, an insurance industry customer encounters an ongoing stream of customer service issues, with both…
Descriptors: Outsourcing, Case Method (Teaching Technique), Information Systems, Systems Analysis