Describes the components and capabilities of expert systems, discusses the use of such systems in library information applications, and outlines research being done in this area. A project aimed at the development of an expert system for referral services is described in detail, and implications for future research are discussed. (CLB)

This report describes a new automated process that pioneers full-scale operational use of subject switching by the NASA (National Aeronautics and Space Administration) Scientific and Technical Information (STI) Facility. The subject switching process routinely translates machine-readable subject terms from one controlled vocabulary into the…